Dear Glen & Chris
I just wanted to take the time to say, “Thank You,” for all of your expertise, professionalism, and outstanding service as you’ve always provided to me over the years. As a small independent dealer myself, I truly know and appreciate what it takes to not only to survive in this economy, but also continue to grow. We both have a very demanding clientele that expect only the best, and both of you are most definitely,” true pros.”
There’s no question that I get easily frustrated and impatient when the smallest of problems come up with my computer or an installed program. As in my business, I do my best to try to figure things out on my own so as to learn how to handle that problem in future if it ever rises again. However, I take great comfort in knowing when all else fails, all I have to do is call you and the problem will be solved.
Both of you have the talent of patience and understanding, (which cannot be taught), and I just had to let you know how much I appreciate everything you’ve done for me. Be assured I will continue to refer Village Computer to all of my clients because in my opinion, you’re the best kept secret in the business!
Lastly, if there is anything I could ever do for either of you, (including your entire staff), please never hesitate to call me anytime. Whether I sell it or not, I’ll always provide you with an honest opinion, and inform you where to buy what you need at the best pricing available.